General Duties and Responsibilities:

Program Department

• Help in all education programs for the Center.
• Ensure the organization’s programs adhere to established policy, law, and applicable statutory requirements.
• Respond to inquiries regarding programs.
• Provide program information for the Center website, newsletter, or other communication vehicles.

Be involved with a program or special projects.

• Deliver community diabetes education on a periodic basis.
• Lead special projects at the request of the lead dietitian.
• Provide direct medical nutrition therapy.

Incorporate diabetes and strategy knowledge and skills.

• Develop and maintain advanced knowledge about evidence-based program and policy strategies relative to diabetes. 
• Develop and maintain advanced knowledge of non-profit strategy, leadership, and management.  

Other duties may be assigned.

Qualifications

Education and Experience:

• Bachelor’s degree required.
• Registered dietitian, or certified diabetes educator required.

Knowledge, Skills and Abilities:

• Exceptional organizational, analytical, and conflict resolution skills.
• Advanced knowledge related diabetes education.
• Considerable knowledge of local, state, and national diabetes issues and trends.
• Ability to manage multiple projects, meet deadlines.
• Ability to communicate effectively in verbal and written form.
• Ability to prepare, interpret, and present technical data.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, board members, committees, regulatory agencies, hospitals, and the public.
• Knowledge and proficiency in MS Office and related information technology hardware and software.
• Ability to learn new software as needed. 
• Ability to drive and have access to reliable transportation that can be used for reimbursable business.
• Fluency in Spanish preferred.

Physical Requirements / Work Conditions:

• Frequent evening and weekend work required.
• Out-of-town travel required.
• Frequent in-region travel required.
• Work conducted in office environment and in the community.
• Repetitive motion in the operation of computer.
• Frequent sitting required; occasional standing, bending, and stooping.  

The description is intended to provide a general understanding of the requirements for the position and shall not be construed as declaring the absolute particulars of the position.  Management reserves the right to assign, direct and control the work of employees as necessary. 

General Duties and Responsibilities:

Program Department

• Help in all education programs for the Center.
• Ensure the organization’s programs adhere to established policy, law, and applicable while following set curriculum.
• Respond to inquiries regarding programs.
• Provide program information for the Center website, newsletter, or other communication vehicles.
• Be involved with a program or special projects.
• Deliver community diabetes education on a periodic basis.
• Lead special projects at the request of the lead dietitian.
• Incorporate diabetes and strategy knowledge and skills.
• Assist with the development and maintain knowledge about evidence-based programs and policy strategies relative to diabetes.
• Assist with the development and maintain knowledge of non-profit strategy.
• Assist in health fairs and other community events.
• Assist with administrative work.
• Other duties may be assigned.

Qualifications

Education and Experience:

• Bachelor’s degree required.

Knowledge, Skills and Abilities:

• Exceptional organizational, analytical, and conflict resolution skills.
• Knowledge related diabetes education (preferred)
• Considerable knowledge of local, state, and national diabetes issues and trends.
• Ability to manage multiple projects, meet deadlines.
• Ability to communicate effectively in verbal and written form.
• Ability to prepare, interpret, and present technical data.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, board members, committees, regulatory agencies, hospitals, and the public.
• Knowledge and proficiency in MS Office and related information technology hardware and software.
• Ability to learn new software as needed.
• Ability to drive and have access to reliable transportation that can be used for reimbursable business.
• Fluency in Spanish preferred.

Physical Requirements / Work Conditions:

• Occational evening and weekend work required.
• Travel may be required.
• Frequent in-region travel required.
• Work conducted in-office environment and in the community.
• Repetitive motion in the operation of computer.
• Frequent sitting required; occasional standing, bending, and stooping.

The description is intended to provide a general understanding of the requirements for the position and shall not be construed as declaring the absolute particulars of the position.  Management reserves the right to assign, direct and control the work of employees as necessary. 

Role and Responsibilities

We are looking for a dynamic and enthusiastic Receptionist to become a part of our team. In this position, you will assist our patients, providers, and office staff by ensuring they are well-informed and equipped with the necessary resources. Your duties will involve handling phone calls, setting up appointments, receiving payments, retrieving medical records, confirming insurance coverage, welcoming patients, uploading lab results to the patient portal, as well as managing incoming documents via the fax server. The preferred candidate will have experience in updating personal information and possess a good understanding of insurance coverage details. Additionally, we are seeking someone who is highly organized, with strong written and oral communication abilities, and a pleasant personality. 

General Description and Essential Functions

• Welcomes patients, accurately updates, and verifies patient demographics.
• Maintains the Center’s operational flow by communicating patient’s status to appropriate team members.
• Communication and Customer Service: Delivering outstanding customer service to patients and visitors, demonstrating empathy, compassion, and professionalism in all interactions.
• Schedule appointments and maintain appointment calendar.
• Answer phone calls and direct calls to appropriate personnel. Must have phone system knowledge.
• Work in coordination with billing department verifying patients’ insurance coverage, explaining benefits and payment policies, and processing co-payments or outstanding balances as needed.
• Requests co-pay and outstanding balances on patient account at time of check-in.
• Assisting Patients: Providing basic information about the Centers services, and general inquiries.
• Handling Administrative Tasks: Filing paperwork, processing forms, managing office supplies, and maintaining an orderly front desk area.
• Multitasking and Time Management: Managing various tasks simultaneously, prioritizing responsibilities, and ensuring the office functions efficiently.
• Problem-Solving: Identifying and resolving patient complaints or concerns, escalating issues when necessary to higher authorities.
• Other duties may be assigned. 

Qualification and Education Requirements

• Bilingual proficiency in English/Spanish required.
• High school diploma/GED required, associate degree or administrative training is preferred.
• Previous experience as a Medical Receptionist preferred.
• Familiarity with insurances
• Previous experience using EHR systems.
• Excellent computer skills and knowledge of Microsoft Word and Outlook
• Highly organized with excellent time management skills and the ability to prioritize projects.

Work Schedule

• Full-Time position (40 hours)
• Demonstrate flexibility in relation to work schedule and may require working some evenings and occasional weekends.

Professional Responsibility Standards

• Demonstrate excellent and professional communication and customer service skills.
• Adhere to professional expectations as outlined in the employee handbook.

Physical Requirements

• Must be able to lift up to 50 pounds at times.
• May be required to stand or sit for extended periods of time.
• Work conducted in-office environment and in the community.
• Repetitive motion in the operation of computer.
• Frequent sitting required; occasional standing, bending, and stooping.