General Duties and Responsibilities:

Program Department

• Help in all education programs for the Center.
• Ensure the organization’s programs adhere to established policy, law, and applicable statutory requirements.
• Respond to inquiries regarding programs.
• Provide program information for the Center website, newsletter, or other communication vehicles.

Be involved with a program or special projects.

• Deliver community diabetes education on a periodic basis.
• Lead special projects at the request of the lead dietitian.
• Provide direct medical nutrition therapy

Incorporate diabetes and strategy knowledge and skills

• Develop and maintain advanced knowledge about evidence-based program and policy strategies relative to diabetes. 
• Develop and maintain advanced knowledge of non-profit strategy, leadership, and management.  

Qualifications

Education and Experience:

• Bachelor’s degree required.
• Registered dietitian, or certified diabetes educator required.

Knowledge, Skills and Abilities:

• Exceptional organizational, analytical, and conflict resolution skills.
• Advanced knowledge related diabetes education.
• Considerable knowledge of local, state, and national diabetes issues and trends.
• Ability to manage multiple projects, meet deadlines
• Ability to communicate effectively in verbal and written form.
• Ability to prepare, interpret, and present technical data.
• Ability to establish and maintain effective working relationships with supervisors, co-workers, board members, committees, regulatory agencies, hospitals, and the public.
• Knowledge and proficiency in MS Office and related information technology hardware and software.
• Ability to learn new software as needed. 
• Ability to drive and have access to reliable transportation that can be used for reimbursable business.
• Fluency in Spanish preferred.

Physical Requirements / Work Conditions:

• Frequent evening and weekend work required.
• Out-of-town travel required.
• Frequent in-region travel required.
• Work conducted in office environment and in the community.
• Repetitive motion in the operation of computer.
• Frequent sitting required; occasional standing, bending, and stooping. 

The description is intended to provide a general understanding of the requirements for the position and shall not be construed as declaring the absolute particulars of the position.  Management reserves the right to assign, direct and control the work of employees as necessary. 

Communication and Development Coordinator

Position: Communication and Development Coordinator

Reports to: El Paso Center for Diabetes Chief Strategy Officer

Purpose: The coordinator contributes to the Center’s mission and vision by developing and implementing communication and fund development strategies.

This position supports the Center’s communication needs and the Paso del Norte Health Foundation Diabetes Now What campaign.

Responsibilities:  Communication Duties and Responsibilities

• With support from the Executive Director and Chief Strategy Officer, lead call the Center’s communication efforts ensuring alignment with the mission.
• Co-develop with the Chief Strategy Officer, Executive Director, and community partners a communication strategy for the Center and grant-funded diabetes campaigns.
• Advance the Center’s profile by communicating about services and events.
• Implement the Center’s communication strategy and diabetes campaigns.
  • Create dynamic written, graphic, and video content.
  • Place social media content on new and emerging platforms.
  • Supervise contracts with advertising agencies, if any.
• Lead the development of the Center’s annual report.
• Serve as the Center’s photographer/videographer.
• Develop and maintain a diabetes media library.
• Lead website design and maintenance.
  • Center for Diabetes main site
  • Diabetes campaign site
• Lead communication meetings to develop, implement, and evaluate diabetes awareness-related communication strategies and activities.
• Coordinate and take input from the Diabetes Advisory Group regarding communication campaigns.
• Coordinate community public relations events, including overseeing logistics, managing registrations, coordinating with vendors, creating itineraries, and ordering collateral. Manage relationships with external vendors to ensure high-quality and timely execution of events and to ensure competitiveness.
• Serve as spokesperson for the Center when the Executive Director and Chief Strategy Officer is absent or as called upon.
• Update the Center’s communication policies and procedures for Board approval.
• Provide communication reports to the Board of Directors.
• Maintain strong relationships with broadcast and print media.
• Manage communication budget, including any communication grant budgets.

Development Duties and Responsibilities:

• Support gala logistics and marketing.
• Lead one fundraising effort, such as Giving Day, annually.
• Coordinate an annual donor appeal campaign.
• Assist the Executive Director with donor recognition strategy, event planning, and collateral development.
• Promote the website’s “donate now” button in marketing strategy.
• Co-author proposals and prepare progress reports, including financial updates, for communication grants. Support other grants with communication elements.

Other:

• Manage communication relations with funders.
• Meet with staff independently to support internal communication.
• Manage the Diabetes Alliance and the Alliance Communication Workgroup.
• Support Center events, especially with marketing and logistics.

Status:

• Permanent, full-time, exempt employee

Required Qualifications:

• Three years of previous work experience in marketing or advertising
• Experience in or willing to learn some donor or fund development
• Advanced skills in Adobe Creative Suite, Constant Contact, CANVA, PPT
• Firm grasp on various social, digital, and email marketing platforms
• Excellent oral and written communication skills
• Bilingual proficiency in English/Spanish
• Strong project management skills
• Basic skills in Excel and MS Word.
• Ability and willingness to work on teams and to adapt to changing priorities
• Strong analytical and critical thinking skills
• Knowledge of the non-profit sector is a plus, as well as experience in the health and human services or education sectors preferred
• Bachelor’s degree in Marketing, Communication, Journalism, or a related field preferred

Other requirements

Able to work a flexible schedule with the possibility of early morning, evening, and weekend work.

Valid Texas or New Mexico driver’s license, insurance, and vehicle required.

The above statements are intended to describe the general nature and level of work being performed by the individual in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of the position. Duties, responsibilities, and activities may change at any time with or without notice.

Chief Operating Officer

Position: Chief Operating Officer

Classification: Regular, Full Time (Exempt, 40-hour work week)

Reports to: CEO

Location: El Paso, Texas

Pay Rate: $80,000 to $89,000

Position Summary:

The Chief Operating Officer (COO) is directly responsible for developing and executing the internal operational strategies necessary to achieve the goals and objectives of the El PASO Center for Diabetes (The Center).

The COO will ensure the internal daily planning, implementation, and management of the organization while working closely with the CEO to drive The Center’s Key business initiatives.

Purpose:

Powering every successful nonprofit is a dynamic vision, mission-motivated people, and development strategies that engage thoughtful and generous communities.

The COO must be able to perform each essential duty and other related duties with a high degree of effectiveness.

Duties:

• Provides day-to-day operational leadership and support to staff the mirrors the mission and core values of The Center with the highest level of personal and professional integrity.
• Oversees, directs, and manages all day-to-day business operations and guides the internal administrative staff of the organization.
• Develops, implements, and manages operational policies and procedures.
• Finds solutions to complex problems by breaking down complicated issues and communicating effectively to the CEO, The Center Staff and as need the El Paso Center for Diabetes Board.
• In conjunction with The Center leadership, the CEO and Board of Director helps manage grant related to day-to-day operations, including financial auditing overseeing outcomes and reporting.
• Works with certain board committees related to operations and helps manage expectations, in order to meet organizational goals.
• Ensures all legal and regulatory documents are filled out, reported, audited and in compliance with laws and regulations for the organization.
• Collaborated with the marketing team to develop marketing campaigns and materials.
• Build and maintain strong relationships with clients, ensuring customer satisfaction.
• Attend networking events, conferences, and industry-related gatherings in support of The Center’s mission and public image.
• Provide regular reports and updates to management, highlighting progress and challenges.
• In partnership with the CEO and Human Resources consultants, responsible for the hiring and retaining staff.
• Supervise the lead dietitian and marketing and billing clerk.
• Execute the growth plan for The Center’s core business service.
• In partnership with the CEO and Board of Directors, lead strategic planning.
• Actively engage in lead generation and prospecting activities.
• Keep up-to-date records of client communications and sales activities in the CRM system.
• Conducting introductory and follow-up meetings with prospective clients, securing RFPS.
• Research market trends, competitor landscapes, industry-leading practices, and more to ensure The Center’s business strategies meet the needs and demands of the market.
• Conduct financial feasibility studies and assess markets for business opportunities.
• Develop annual projections of revenue and costs, update and monitor for monthly business review and quarterly forecasting.
• Partner with the leadership team to prepare and implement multi-year, programmatic, strategic, and financial plans.

Qualifications:

1. Education and Experience: Bachelor’s degree in business, Marketing, or a related field (or equivalent experience) and at least five years’ experience in business development and strategy, sales, marketing, or similar roles. Proven experience in business development, sales, or a similar position. Strong understanding of sales principles and techniques.  Demonstrated business development and corporate experience in the $ 3+ million/year range.
2. Critical Knowledge, Skills, and Assets: Excellent communication and interpersonal skills. Exceptional negotiation and persuasion abilities. Proficiency in using CRM software and other relevant tools. Analytical mindset with the ability to gather and analyze market intelligence. Self-motivated, target-driven, and able to work independently. Ability to adapt to changing market conditions and prioritize tasks effectively.
3. Competencies:
   • Customer Service –Engage with customers in a warm and professional manner, demonstrating empathy and active listening to address their needs. Foster a customer- centric within the organization, prioritizing customer satisfaction.
   • Interpersonal Skills – Ability to communicate and relate effectively with others, fostering positive relationships and effective collaboration in person and professional setting.
   • Problem-Solving – Must be skilled in making strategic decisions, managing resources efficiently, and innovatively resolving problems. Analytical thinking, risk assessment, conflict resolution, and data-driven decision-making to drive operational excellence and achieve the organization’s strategic objectives.
   • Reading – Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
   • Writing – Strong writing skills are essential for articulating the organization’s strategies, policies, and operational plans, ensuring that all stakeholders have a comprehensive understanding of the organization’s goals and objectives.
   • Grant writing – Must possess strong communication skills, be able to craft compelling grant proposals, and demonstrate a clear understanding of the organization’s goals and needs.